Refund and Return Policy for Fitsaliz

Effective Date:December 6, 2024.

At Fitsaliz, customer satisfaction is our priority. We are committed to providing a seamless shopping experience and ensuring that you are completely satisfied with your purchase. This Refund and Return Policy explains the terms and conditions for returning products and requesting refunds when shopping at fitsaliz.com. By making a purchase, you agree to these terms.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must be returned within 30 days of the delivery date.
  • The item must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and promotional items, if any.
  • A valid proof of purchase, such as a receipt or order confirmation email, is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used weight loss supplements or consumable products.
  • Clearance or final sale items.
  • Gift cards or promotional codes.
  • Products damaged due to misuse or improper handling.

3. How to Initiate a Return

If you wish to return a product, please follow these steps:

  1. Contact Customer Support: Reach out to us via email at info@fitsaliz.com or call (940) 564-5401. Provide your order number, details of the item, and the reason for the return.
  2. Receive a Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions on where to send the item.
  3. Pack and Ship the Item: Carefully package the product to prevent damage during transit. Include the RMA number and your proof of purchase in the package.
  4. Use a Trackable Shipping Service: We recommend using a shipping method with tracking to ensure the return is received.

4. Refund Policy

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

  • Full Refund: If the returned item meets all return criteria, you will receive a full refund, excluding shipping fees.
  • Partial Refund: If the item is damaged or not in its original condition, we may issue a partial refund or deny the refund altogether.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original product and placing a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. Provide photos of the damage or defect along with your order details. We will arrange for a replacement or a full refund, depending on your preference.

7. Refunds for Sale and Promotional Items

Products purchased during sales or promotional events are eligible for refunds based on the amount paid, not the original price. Final sale items are not eligible for returns or refunds.

8. Processing Time

After we process your refund, it may take additional time for your bank or payment provider to reflect the refund in your account. This varies depending on your payment method.

9. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If you still have concerns, contact us at info@fitsaliz.com for assistance.

10. International Returns

For customers outside the United States, the return process may vary. International customers are responsible for return shipping costs, customs duties, and taxes. Contact us for specific instructions on international returns.

11. Customer Support

If you have any questions or require assistance with a return or refund, please contact our customer support team:

Our team is here to help ensure your experience with Fitsaliz is smooth and satisfactory.

12. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about any changes.

Thank you for choosing Fitsaliz for your weight loss needs. We are committed to your satisfaction and look forward to serving you.